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| Researched and Developed in the UK |
| FREE Delivery* on all orders over £20 |
| *Standard Delivery, UK Mainland Only |
| When you purchase from us you are buying from the the official UK retailer, so quality and satisfaction are guaranteed. |
All orders are usually dispatched within 24 hours, to arrive with UK customers within seven working days.
| Standard Delivery | Cost £2.95 per delivery address. Orders over £20 delivered free. Monday to Friday only. Please allow 7 working days for your delivery. UK Mainland, Isle of Wight and Northern Ireland. |
| Next Day Delivery | Available at a cost of £5, regardless of order value, up to a total weight limit of 1kg. Monday to Friday only. UK Mainland, Isle of Wight and Northern Ireland. |
| Overseas, BFPO & Non-Mainland UK | Postage is charged at cost. Please contact us for details and rates if your order is over the weight limit on our automated system. All overseas deliveries are subject to local import duties and taxes, and may be affect by Customs and Excise delays. Please note that Tan Solutions Ltd cannot be held liable for any local import duties and taxes imposed. |
RETURNS PROCEDURE
Items purchased online must be returned to the address provided below.
We hope that your order will be just what you expected. However, if you change your mind about any products in your order you can return them for any reason within 7 days for an exchange or refund.
- Please contact our Customer Services Team on 01246 260350 or email admin@tansolutions-uk.com to inform us that you intend to return the items.
- Please return the original despatch note, noting why you are returning your product/s and if you would like an exchange or refund.
- Return the product (unused and in its original packaging) in secure packaging to:
Tan Solutions Ltd
Unit 3 Smeckley Wood Close
Sheepbridge
Chesterfield
S41 9PZ
- You will be required to arrange and pay for the return of the products to us.
- When returning items you are strongly recommended to send the items on a trackable service and obtain proof of postage. We cannot accept responsibility for parcels lost in transit.
- If you request an exchange we will contact you to refund the original order and action the exchange. This will involve placing a new order and taking payment details from you again.
- Shipping will not be payable on the exchange order.
- Please note that the delivery charge on the original order is non-refundable for exchanges and refunds.
DAMAGED / FAULTY GOODS
If your goods are damaged or faulty when you receive them please follow this procedure:
- Call our customer services team on 01246 260350 or email admin@tansolutions-uk.com to notify us of the fault/damage.
- You will be required to arrange and pay for the return of the products to us, however this cost will be refunded.
- If you request a refund or replacement due to faulty goods, we will assess the faulty products. If appropriate we will refund you the value of the product and the original delivery charge, or action a replacement for which you will not be charged additional postage.
- Please allow 5 to 7 working days turnaround time for replacements.
If your goods become faulty over time:
Tan Solutions Ltd products are made to the highest standards, with rigorous quality control checks made throughout the manufacturing process.
Where products do not perform to expected quality standards we offer a 1 year guarantee from date of purchase. Please note that perishable items such as tanning solution are not included in the product guarantee.
This guarantee covers faults caused by manufacturing or the material used. It does not cover normal wear and tear or misuse. If a problem develops with a product during regular use, please contact our Customer Services Team on 01246 260350, 9am to 4.30pm, Monday to Friday or email admin@tansolutions-uk.com.